Dear 10AdsPay Family,
As you are aware that we have recently upgraded our site with major enhancements to improve our ad-network and content deliveries. Though the implementation was seamless but our members are experiencing some technical teething issues with this upgrade which is being taken care by our team and all the issues reported so far is targeted to be resolved shortly.
We also understand that this upgrade was done with short notice which has understandably caused some inconvenience and trouble to our members and without proper training videos in place this upgrade has caused a level of dissatisfaction amongst our valued user community.
We are accepting the fact that our planning has not gone well and it has impacted our business and we will take utmost care in planning such upgrades going forward, however, this upgrade was highly demanded and required to make our business strong and much more compliant.
This enhancement was aimed to improve the delivery of our digital products and to keep a tap on fraudulent activities to safeguard our rewards sharing model.
Due to several issues reported after this major enhancement, there has been an impact on our sales across various ad-packs and at the same time sales are moving fast to our newly launched product called ‘Cloud Crypto Mining Booster’ due to high demand and members support towards the sustainability of company (as net earnings from the sales of this product will be used to procure third party cloud mining services and this will add to the company’s external revenue source stream).
The sales on other digital products are experiencing sluggishness and this is the reason the rewards sharing from those ad-packs are low as well. We are working with our core team of consultants to address these issues so that rewards sharing model will bring parity amongst digital products.
Meanwhile, we are trying to revisit our technical and business approach we urge our loyal members to be patient and supportive as always. You have always supported and loved 10AdsPay at every stage, we at 10AdsPay are sure that you will extend the same level of support while we work tirelessly on various suitable solutions, troubleshooting, clearing heavy ticket numbers as well as withdrawal backlogs.
Few speculative people are always witnessed around the business and none of the business is un-touched from them, the only suggestion from us is to avoid such speculations, our business is highly dependent on the trust and support of members, if members start to question business integrity then unknowingly or knowingly it will cause a severe damage to business and ultimately things will not go in anyone’s favour.
We have constantly delivered flawless service during the last 10 months and during this current phase of business we need patience and support from all our members, we have always overcome the challenges and stiff competitions in the business due to our business integrity and honest approach but we cannot do this without your support. We request each one of you to use your wisdom and experiences rather than be speculative, we are committed to provide you with top rewarding business and we will strive never to let our members down.
Let’s be supportive to each other and be positive all the time to overcome this temporary dullness.
On the other note, where we are seeing many support tickets and messages on pay-out processing time. To clarify once again we have 72 business hours processing time which means non-business working hours and Sat/Sun does not count in 72 hours processing time. Usually the requests processing time is well within this time frame but sometimes due to excessive backlog, availability of our team and high bitcoin price fluctuations this may get delayed further. So we requests our members to be patient and DO NOT create multiple support tickets regarding this questions as it creates huge backlog in our support queue and it also reduces our overall efficiency. We are also working on automating smaller payments upto 5$ so the withdrawal processing time can be balanced evenly.
Also we do fraudulent checks at a greater level while making pay-outs and this also adds up to the time, however we always try to deliver on time and improve our efficiency to bring higher satisfaction on-board. In line with this approach and when business is scaling up faster we are expediting smaller payment under 10$ much faster. We are changing our internal compliance and audit procedures to expedite smaller payments.
We hope this update will clarify many doubts and your constant support and patience is key to success. We are working on many things in a parallel and due to the size of our team vs business we will be moving accordingly however we are constantly ramping up our infrastructure, resources and staff to meet the ever-growing needs of our business.
We will keep you posted on new initiatives where 10AdsPay is involved. Your feedback is always and much appreciated so please do not forget to share your ideas.
Please stay tuned for some exciting updates on our new venture which we are working in parallel to keep business abreast with digital/crypto currencies, we will share more updates shortly.