1. Cant login , site keeps loading .
Solution : Clear your browser history and restart your browser .
Prevention : Always log out from the website before closing the browser.
2. Payment done but the fund/pack not showing in the active mode ::
Solution : Give it a 1-2 hour time at least (must for Bitcoin) and then raise a support ticket if issues still persist . Once you do that wait 24 hours to get it solved. Most of the times the response time has been 2-3 hours from support.
3. Cant enter the site .
Solution : This happens usually with particular ISP , so you need to change to 3G or 4G mobile connection .
4. Frame breaks out while surfing ads.
Solution : Please take note of that particular ad and send it as a support ticket . Also for proceeding further You have to log back to account , if any issues there please delete browser history .
5. Cannot buy ad pack even though there is balance within account .
Solution : Make sure you have selected the right processor (PM/BTC/Payza/Payeer) and right location of fund deduction (commission balance/repurchase/earning/cash) . Also check if you selected terms and conditions point.
Guys this is a collective platform of backend and frontend work. Let the admins do their job and let us do help each other the most . Up to now these have been the most cases within my team . So i thought of sharing these with al members here.
Stay blessed and help each other grow.
