Please understand, that our company works from Monday till Friday 3:00pm (business hours) and that you will have to process your withdrawal request during these times. During these hours, we are also preparing your payout requests for our banking days on the following Monday and Tuesday.
So all requests will be executed for you from Monday to Tuesday of the following week. Depending your bank and payment channels, you will then receive your payout in to your account or card accordingly.
Please note, that we do not process anymore payout requests on a weekend and that all payout requests will have to be done during our business hours, as described in the former.
Important! Please refrain from contacting support if a payment has not reached your card or account in a day but instead wait at least until Thursday of the same week. Should your requested payout not have reached you by Friday that same week, then most certainly contact support.
Problems for failed bank transfers may lay in wrong bank details configured in your AdpackPro Backoffice or you may have received faulty details from your bank
As for this week, we will execute all payout requests, that have reached us until Sunday the 14th of last week.